Springshare Announces New Innovative Way to Measure User Satisfaction with LibAnswers
Springshare recently announced new quality of service features to round out its communication platform. The new suite of LibAnswers features dedicated to gathering user feedback and harnessing metrics important to virtual reference, library assistance, and support services that, together, provide customers with the ability to reduce dissatisfied tickets, improve patron satisfaction, and accurately capture staff output.
"Remote teaching and virtual helpdesk service models at universities and public libraries present unique challenges in capturing how users perceive the value of the library services they receive," said Chief Springy Slaven Zivkovic.
For more information about LibAnswers' new QoS suite, read Springshare's recent blog announcement.