Associate Director for Public Service -- Mid-Continent Public Library -- Kansas City, MO

Associate Director for Public Service
Mid-Continent Public Library
Kansas City, MO Metro Area
Full-time, Overtime Exempt
Minimum Starting Salary:

Job Posting Closes: October 17, 2018

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Mid-Continent Public Library is the largest library system in the Kansas City metropolitan area serving over 780,000 residents in Clay, Jackson, and Platte counties. MCPL currently has 31 branches and approximately 900 employees and an Administrative Headquarters located in Independence, Missouri. Our mission is to enrich our citizens and communities through expanding access to innovation, information, ideas, and inspiration with a vision of creating the best public library experience in North America.

Position Overview:
The Associate Director for Public Service is responsible for providing excellent customer service to all staff and customers. The Associate Director for Public Service interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection development. The Associate Director for Public Service is responsible for clearing barriers to service.

Reports to: Chief Customer Experience Officer
Manages: Assigned Branch Managers

Leadership Expectations:

  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
  • Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement
  • Models excellent customer service attitude and delivery, supporting a collaborative and inclusive workplace
  • Consistently exhibits leadership qualities and professional attitudes and behaviors
  • Consistently acknowledges and appreciates each Library employee’s contributions
  • Develops a high-performance work team in an empowered environment
  • Maintains an attractive, safe and welcoming environment
  • Maintains regular and dependable personal attendance and punctuality based on commitment to the Library
  • Establishes and maintains supportive working relationships with co-workers and other departments/branches
  • Plans and allocates library resources systematically
  • Consistently meets expectations set forth in the Exempt Employees Expectation Document

Essential Job Functions:

  • Manages Branch Managers and advises on branch operations
    • Interviews, selects and trains Branch managers
    • Participates in selection of candidates for branch salaried positions
    • Approves goals set by Branch Managers and evaluates completion
    • Participates in Branch employee discipline and termination, as needed
    • Leads monthly Branch Manager meeting
    • Leads quarterly Assistant Manager meetings
    • Makes regular and special visits to branch libraries observing operations and condition of facility
    • Leads in planning or coordination of facility changes
  • Monitors branch use and operations
  • Mediates external customer service
  • Possession of a valid driver license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment(mileage reimbursed)

Non-Essential Job Functions:

  • Participates in local, state or national organizations, such as Public Library Association or American Library Association
  • Maintains Associate Director for Public Service intranet page
  • Contacts other like libraries to compare policies and procedures and investigate potential new projects

Required Skills:

  • Models excellent customer service attitude and delivery
  • Demonstrates proven computer literacy with adequate keyboarding skills
  • Demonstrates proficiency in office productivity and library operations software
  • Uses effective verbal, written, and discreet communication with management, co-workers, and the public
  • Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
  • Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently
  • Performs duties requiring the exercise of professional skill, initiative and independent judgment
  • Successfully handles matters of conflict
  • Remains current on trends in the library field

Experience and Training:

  • Master of Library Science degree issued by a library school of recognized standing is required
  • Minimum of 5 years library experience with manager responsibilities required

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

  • Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.
  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
  • Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.
  • Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.
  • Tolerance for dust and mold which permits the employee to work with books and other library materials as well as working in older buildings.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

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